14 March 2011

Advice for New Managers

Posted by Jody under: Cleaning Tips .

New to supervising? Managing other people for the first time can be an intimidating experience, or, at best, is uncharted territory. Tony Moglia has written a short, practical guide for supervisors which I highly recommend: Supervising for Success: A Guide for Supervisors.

Issues and solutions
Designed in five sections, this helpful book addresses the issues a new manager immediately faces and provides case studies and exercises you can do on your own. All the case studies have suggested “best practice” solutions that have been found to be successful in trial after trial in the real world of work. Sections deal with defining your new role as a supervisor, developing a positive image as a leader, building winning teams, delegating work to others, and creating an action plan to practice your new skills.

Avoiding traps
My favorite discussion is found in the section on building teams and growing “human skills.” Moglia calls this exercise “Six Unforgivable Mistakes,” and it captures many of the traps an inexperienced supervisor can fall into.

Here is a synopsis of Moglia’s key tips:
Make certain you treat individuals equally, regardless of age, culture, sex, or educational background.
Never break trust with your employees, and don’t make promises you can’t keep.
Be consistent. Changing your mind, attitude, or approach without reason confuses your employees and erodes respect.
Follow company policies and procedures consistently in your relationships with employees. Everyone must be treated fairly and within legal guidelines.
Keep your cool in front of others. Blowing up can destroy relationships.
Avoid a personal relationship with someone you supervise. It’s poor policy to be in charge of someone during the day and be personally involved after work hours.

Following these simple “rules of the supervisory road” will help make you a confident and well-respected leader.

Managing upward
Moglia also provides hints for keeping the boss happy. Sometimes referred to as managing upward, learning to provide your own manager with the information he or she needs in a timely way and demonstrating your ability to grow a strong team makes everyone look good. Your boss can take successes to senior leaders and your image as a real leader in the organization will grow — usually along with more tangible rewards!

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